FAQ
Product related
How to view the detailed parameters of the product?
On the product details page, you can find the "Product Parameters" or "Specifications" section, which lists the various technical indicators of the product in detail, such as processor model, screen size, battery capacity, etc. If you still have questions about certain parameters, you can contact our customer service team at any time.
Are your 3C products quality guaranteed?
Of course! All 3C products we sell have passed strict quality inspections, and some products also provide official brand warranty. During the warranty period, if the product has non-human quality problems, we will repair or replace it for you free of charge in accordance with the after-sales policy. For the specific warranty period and scope, please check the product details page or consult customer service.
What are the color and style options of the product?
Each product page has a detailed display of colors and styles. You only need to click below the product image or the relevant option area to see all the available colors and styles of the product, and you can intuitively browse its appearance. If you can't find the style you like, you can try to search for similar products or contact customer service to ask if there are other channels to obtain it.
Order and payment
How long will it take to receive confirmation information after placing an order?
Usually within 1 hour after you successfully place an order, you will receive a confirmation email with order details. If you have not received the confirmation message for a long time, please check your spam folder or contact our customer service to verify the order status.
What payment methods are supported?
We support a variety of common payment methods, including credit cards (Visa, MasterCard, American Express, etc.), PayPal, Apple Pay, and local payment methods in some regions. On the checkout page, you can choose the most convenient payment method to make the payment.
What should I do if I encounter payment problems?
If there is a problem during the payment process, such as payment failure, repeated deductions, etc., please first check the network connection and whether the payment information is filled in correctly. If the problem persists, please contact our customer service and provide detailed information such as order number, payment time, payment amount, etc., so that we can help you solve it.
Logistics and delivery
When will my order be shipped?
If the goods are shipped from local warehouses, they will be sorted, packed and shipped within 1-2 working days after the order is confirmed; if they are shipped from overseas warehouses, they will generally be shipped within 1-3 working days. However, during promotional activities or when the order volume is large, the delivery time may be delayed.
How do I track my order logistics information?
After the order is shipped, you will receive a text message or email notification containing the logistics order number and the query link. You can use the order number to track the transportation status of the goods in real time on the official website of the corresponding logistics company or the logistics query page of our store.
How long does it take to deliver?
For local warehouse shipments, standard delivery takes 2 to 5 working days, expedited delivery takes 1 to 3 working days, and express delivery takes 1 to 2 working days; for overseas warehouse shipments, standard delivery takes 5 to 10 working days, expedited delivery takes 3 to 7 working days, and express delivery takes 3 to 5 working days. The actual delivery time may fluctuate due to factors such as the delivery address and logistics conditions.
After-sales and Return and Exchange
How to apply for after-sales service if there is a problem with the product?
If there is a problem with your product, please contact our customer service team as soon as possible and provide the order number and product problem description. We will arrange repairs, replacements or other solutions for you based on the actual situation.
Can I return or exchange the product? What is the return policy?
You can apply for a return within [X] days from the date of receipt of the product if the product is new, unused, undamaged, and has the original packaging, labels, and accessories. For products with quality issues, we will return or exchange them for free; for returns and exchanges without quality issues, you may be required to pay the round-trip shipping costs. For specific return and exchange procedures and details, please check our return and exchange policy page or contact customer service.
